Our website offers the most comprehensive xtool products. If you need accessories or other products, you can buy them in bundles to get a better deal. If you become a regular customer, you can enjoy more discounts and offers in the future, such as exclusive rewards for old customers, gift cards, anniversary specials, etc. Prices on other platforms may vary due to factors such as seller competition, promotions, or inventory availability. However, when buying directly from our website, you are sure to receive authentic products and get full warranty and customer support. In addition, we provide exclusive promotions and after-sales services to ensure a perfect experience. For example, on some other platforms, you might encounter issues with product authenticity or inconsistent after-sales service. But with us, we take pride in our direct relationship with customers, allowing us to address any concerns promptly and effectively. We also have a dedicated team that focuses on continuously improving our product offerings and service quality based on customer feedback. This level of attention and commitment is what sets us apart from other platforms and makes shopping with us a better choice for those seeking a reliable and rewarding shopping experience.

Thank you for your question! To ensure you're getting genuine equipment, we recommend purchasing directly from our official sales platform. This way, you can be confident in the authenticity and quality of our products. While we can't guarantee the authenticity of products sold on all other platforms as there may be various sellers with different levels of credibility, we do our best to work with authorized partners to maintain a high standard of product integrity across different channels. However, to avoid any potential risks of getting counterfeit or substandard items, our official platform is the most reliable choice. If you have any other questions or need assistance, feel free to reach out!

The xtool official store provides comprehensive after-sales service. This includes technical support for product operation and troubleshooting. If you have any issues with your purchased products, our team will guide you through the process of resolving them. We also handle warranty claims efficiently and can provide replacement parts or products if necessary. Additionally, we value customer feedback and use it to continuously improve our service and product quality.

At the xtool official store, we support several payment methods to make your shopping experience convenient. We accept credit cards, which are widely used and offer a secure way to complete transactions. Additionally, we support PayPal, a popular and reliable online payment platform that allows for quick and easy payments while safeguarding your financial information. We also work with Klarna, which provides flexible payment options, enabling you to manage your purchases in a way that suits you best. Moreover, Afterpay is another payment option we offer, giving you the possibility to split your payments into installments for greater affordability. So, you can choose the payment method that works best for you when making a purchase at our store.

Yes, the xtool official store offers international shipping to many countries. Shipping options and fees may vary depending on your location and the weight and size of the items you order. We strive to make our products accessible to customers worldwide and work with reliable shipping partners to ensure timely and secure delivery.

We provide shipping via UPS and they will only accept shipments to a valid street address. UPS does not deliver to P.O. Boxes. Your shipping request addressed to a P.O. Box will be delayed and will require an address correction before shipment. Additionally, Army Post Office (APO) and Fleet Post Office (FPO) addresses are not accepted. Contact us by live chat  to learn more

It depends on the inventory status of our overseas warehouses. We have overseas warehouses in the US, CA, MX, EU, UK, RU, AU, and SA. If the product is available in the overseas warehouse, it usually takes only 1 - 2 days to deliver by express. However, if the overseas warehouse is out of stock, we will ship the product from China, and it usually takes 3 - 7 days to arrive.

Our refund policy is designed to ensure your satisfaction. For most items, you can initiate a return within 30 days of delivery. If you received a damaged or defective item, please contact us immediately, and we will arrange for a replacement or refund. In cases where you simply change your mind, as long as the item meets the return criteria, you can return it.Once we receive the returned item and confirm its condition, we will process the refund. The refund amount will be the original purchase price, excluding any shipping fees you may have paid, and it will be credited back to the original payment method.Please note that there are some exceptions. For example, certain personalized or custom-made products, digital content, and some perishable items may not be eligible for return. The specific details about return eligibility for each product can be found on the product description page.Yes, we do accept returns that adhere to our refund policy and the associated procedures.

If you wish to exchange your Xtool order for another product, it may be possible under certain circumstances. Firstly, the item you want to exchange must be in its original, with all packaging and accessories intact. You need to contact our customer service within a specific time frame, usually within 30 days of receiving the original order. Our customer service team will then assess the request and guide you through the process. They will check the availability of the product you want to exchange for. If available, they will arrange for the exchange, which may involve shipping the new product to you and having you return the original one. However, please note that some products, such as personalized or custom-made items, may not be eligible for exchange. The final decision on the exchange will be made by our team based on our policies and the specific details of your order.

Please check your system settings to see which version your device is or contact us for verification. For Android 4 tablet devices, such as some X100PAD, X100PADS, X100PADPLUS, X100PAD2, etc.If the subscription period has expired: no maintenance or continued purchase of software update services are supported. It is recommended that you purchase a new product;If the subscription period has not expired: maintenance is supported, but continued purchase of software update services is not supported.Considering that the product life cycle of X100PAD, X100PAD2 and X100PAD2Pro is about to end, we will gradually stop software update support for these products to focus on developing new products and technologies.

Due to the limitations of the X100 PAD2 hardware, we regret to inform you that we have stopped the maintenance and update service for the X100 PAD2 device. Even if you purchase the software update service, we cannot apply it for you due to hardware limitations.

It usually takes 1 to 2 weeks for the factory to customize the VCI. Including delivery time, it may take around 3 weeks in total.

The D8 only supports wired connections and is not equipped with a Bluetooth VCI box. Products like D7W, D8W, or D9S, which support WiFi or Bluetooth connections, can be customized with a Bluetooth adapter (VCI). These devices are designed to support wireless connections, allowing them to be equipped with Bluetooth VCIs for enhanced functionality.

No, the VCI and tablet are one-to-one matching. If your VCI is broken, you need to order a new one. You cannot use A30 directly as a Bluetooth adapter. Although A30 and VCI may look similar, they are only the same in appearance and are not interchangeable.

Yes, if you purchase a product like D8W, you can buy an additional VCI as a backup. Both VCIs can be used, but they cannot be powered simultaneously.